As a decorator, I regularly use Hana to remove and replace radiators to allow me to decorate behind. She is efficient, conscientious and respectful. She always explains fully what she needs to do and any complications/risks. On replacement, she will check the entire system and ensure it is working well. She communicates clearly with our customers and I have never had any complaints. I have also employed Hana in my own home to fix a tap in the kitchen and the flush on the toilet. Both jobs were done quickly and efficiently and at a reasonable cost.